Terms & Conditions

Last updated May 13, 2021

1. Agreement To Terms.

1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and RIEN Network AB 559323-5277, located at Medevi 345, Motala, Ostergotland SE-591 97, Sweden (we, us), concerning your access to and use of the RIEN Network (https://www.riennetwork.com) website as well as any related applications (the Site), and Services.
The Site provides the following services: A business network that helps existing brands and new brands and businesses with web design,  development, maintenance, and management. (Services are described more in-depth in other sections). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.
If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services, and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.

1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and conditions or documents that may be posted on the Site from time to time, are expressly incorporated by reference.

1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.

1.4 We may update or change the Site from time to time to reflect changes to our products, our user’s needs, and/or our business priorities.

1.5 The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

1.6 The Site is intended for users who are at least 18 years old and other legal entities. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.

1.7 Additional policies which also apply to your use of the Site include:

  • Our Privacy Notice https://riennetwork.com/privacy-policy/ sets out the terms on which we process any personal data we collect from you or provide to us. Using the Site, you consent to such processing and warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with this Acceptable Use Policy.
  • Cookie Policy can be found on the website entry.
 

2. Acceptable Website Use.

2.1 Our full Acceptable Use Policy sets out all the permitted uses and prohibited uses of this site.

2.2 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

2.3 As a user of this Site, you agree not to:

  • Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us.
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited emails or creating user accounts under false pretenses.
  • Use a buying agent or purchasing agent to make purchases on the Site.
  • Use the Site to advertise or sell goods and services
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use.
  • Engage in unauthorized framing of or linking to the Site.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Make improper use of our support services, or submit false reports of abuse or misconduct.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site.
  • Attempt to impersonate another user or person, or use the username of another user.
  • Sell or otherwise transfer your profile.
  • Use any information obtained from the Site in order to harass, abuse, or harm another person.
  • Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavor or commercial enterprise.
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
  • Attempt to access any portions of the Site that you are restricted from accessing.
  • Harass, annoy, intimidate, or threaten any of our employees, agents, or other users.
  • Delete the copyright or other proprietary rights notice from any of the content.
  • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism.
  • Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
  • Use the Site in a manner inconsistent with any applicable laws or regulations.
  • Threaten users with negative feedback or offering services solely to give positive feedback to users.
  • Misrepresent experience, skills, or information about a User.
  • Advertise products or services not intended by us.
  • Falsely imply a relationship with us or another company with whom you do not have a relationship.
 

3. Our Content.

3.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us and are protected by copyright and trademark laws.

3.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services, or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

3.3 Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use

3.4 You shall not (a) try to gain unauthorized access to the Site or any networks, servers, or computer systems connected to the Site; and/or (b) make for any purpose including error

3.5 We shall (a) prepare the Site and Our Content with reasonable skill and care, and (b) use industry-standard virus detection software to try to block the uploading of content to the Site that contains viruses.

3.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.

3.7 Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that Our Content on the Site is accurate, complete, or up to date.

4. Site Management.

4.1 We reserve me right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (4) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.

4.2 We do not guarantee that the Site will be secure or free from bugs or viruses.

4.3 You are responsible for configuring your information technology, computer programs, and platform to access the Site and you should use your own virus protection software.

5. Modifications to and availability of the Site.

5.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

5.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the website.

5.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.

6. General.

6.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communication is in writing.
You hereby agree to the use of electronic signatures, contracts, orders, and other records and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.

6.2 These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.

6.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.

6.4 We may assign any or all of our rights and obligations to others at any time.

6.5 We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

6.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.

6.7 There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.

6.8 The following are trademarks of RIEN Network AB. You are not permitted to use them without our approval unless they are part of material our Site explicitly states you are permitted to use.

6.9 A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

6.10 In order to resolve a complaint regarding the services or to receive further information regarding the use of the services, please contact us by email at [email protected]

7. Order. Acceptance Of Order By RIEN Network.

7.1 First-time customers must purchase our Service(s) through our website. Existing customers may purchase or renew Services through the RIEN Network user area.

7.2 The date on which you submit your Order for the purchase of the Service(s), shall be considered as the Effective Date of this Agreement. The Term of the Service(s) will commence as of the Effective Date. Upon expiry of the Term, it can be renewed as described above.

7.3 If you place an Order on behalf of a legal entity, you represent and warrant that you have the legal authority to bind such legal entity to these terms, in which case the terms “you” or “your” shall refer to such legal entity. In the event that RIEN Network establishes that you do not have the legal authority to bind such legal entity, you will be personally liable for the obligations under this terms & conditions agreement.

7.4 By placing an Order to purchase our Services you declare that there is no other restriction to enter into an agreement with RIEN Network and you are not subject to trade sanctions, embargoes, and other restrictions.

7.5 You understand and agree that all Orders may be subject to automated compliance checks to determine if they meet our financial, security, and other reasonable criteria (Fraud Screen). If your Order is flagged for review by any of these checks, it may require our manual review and approval. For such reason, we might ask you for additional information before we can approve and accept your Order. We will use commercially reasonable efforts to review such Orders in a timely manner, but we are not liable for any delays. 

7.6 By submitting an Order for purchase of our Service(s) you agree and expressly authorize us to use all personal data you provide in order to perform compliance and anti-fraud checks. You agree and expressly authorize us to disclose your personal data to third parties or to obtain information about you from third parties, including but not limited to your credit/debit card number, in order to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization. Please refer to our Privacy Policy for further information about how we use your data.

7.7 Orders that fail our Fraud Screen will not be approved and Service(s) will not be provided. In case an Order fails to pass the Fraud Screen, you will receive formal notice that your Order has been canceled. We are unable to provide additional information about the reasons a particular Order fails to pass the Fraud Screen. In case your Order is canceled and Service(s) are not activated, RIEN Network will reimburse you for all pre-paid fees within seven (7) working days as of the date of RIEN Network’s formal notice to you that your Order was canceled. We have no liability for payment of any indemnification, compensation for damage, or claims related to the Orders not approved because they have failed our Fraud Screen. No interest or other charges will accrue on the advance paid amounts.

8. Personal Data. Data Processing Agreement.

8.1 In order to purchase and use our Service(s) you will be required to provide personal data. For the purposes of this agreement, personal data shall have the meaning set out in our Privacy Policy. Please refer to our Privacy Policy for complete information on what personal data we collect and how we process and disclose it.

9. Services.

9.1 For the purposes of this agreement “Service” or “Services” means any and all services provided by RIEN Network AB under this agreement including, without limitation, any of our maintenance plans, additional features, website migration services, web design services, support services, third-party products and services, any other services which may be provided from time to time as set out on the portion of our website describing the individual Service (Product Pages) (Client Services).

9.2 The Services will be provided to you as configured for our standard customer. We might modify, update or upgrade the Services and/or add, remove or modify any software, functionality, or configuration installed on or used by the Services at any time with or without prior notice. You will bear ultimate responsibility to ensure that the Services are configured to meet your operational, privacy, and security needs. Your hardware, software as well as any other items you deem necessary to use the Services shall be compatible with the Services. We will not be obliged to modify the Services to accommodate your use.

9.3 To the maximum extent applicable under national law and without affecting your rights as a Consumer, the Services will be provided on “as-is basis”. The hardware configurations may vary. RIEN Network AB may replace your host server hardware, transfer it from one datacenter to another, transfer your account to another server, including to servers in another datacenter or geographic location, or modify certain software configurations when deemed necessary by RIEN Network AB in order to ensure the quality and security of the Services. 

9.4 The proprietary and third-party software we offer as part of the Service(s) will be provided as-is and will be subject to availability and all warranty disclaimers and limitations of liability set out herein. Such software may have terms and conditions that are in addition to those set out in this agreement. You must agree to those terms to use the software. If you fail to do so, you will not be able to use the Service(s). Terms and conditions concerning the above mentioned third party software are incorporated by reference and names are stated on our product pages

9.5 We may assign an Internet Protocol (“IP”) address for your use. You shall have no right to use that IP address except as permitted by RIEN Network AB at our sole discretion in connection with the use of our Service(s). We shall retain ownership of all IP addresses assigned to you by RIEN Network AB. We reserve the right to change or remove any and all such IP addresses at our sole discretion. You acknowledge and agree that shared IP addresses assigned to you by RIEN Network AB shall be used by other customers as well.

10. Service Level Agreement (SLA).

10.1 RIEN Network AB’s Service Level Agreement sets out the performance you can expect from us. To the maximum extent applicable under national law and without affecting your rights as a Consumer, this SLA is your sole and exclusive remedy for downtime, or any network, software, hardware or Equipment failure.

10.2 We guarantee network uptime of 99.9% on an annual basis. If we fall below the guaranteed network uptime, we will compensate you as follows:

  • 9% – 99.00% uptime: 1 month maintenance
 

10.3 You may contact our customer service if you believe an SLA event has occurred. Compensation is limited to the length of your current Term, but cannot exceed twelve months.

10.4 The following events do not count towards our calculation of uptime:

  • Webhost downtime.
 

10.5 Our calculation of network availability is based on our internal records. We will not accept third-party reports as evidence that you are entitled to compensation under this SLA.

11. Fees & Payment.

11.1 You are responsible for the payment of the fee(s) set out on the Order, in the currency specified on the Order (Fees). All fees must be paid in advance for the entire term or renewal term set out on the Order. 

11.2 The current fee(s) and payment method(s) are listed on our website. Unless a specific agreement for use of the Service(s) exists between RIEN Network AB and you, you acknowledge and agree to pay the fee for the respective Service(s) indicated on our website at the time you submit your Order. RIEN Network AB reserves the right to change the fees at any time without notification. Changes in fees shall be effective immediately and will apply for you as of your next purchase or renewal. 

11.3 All Fees listed on our website are net of applicable taxes, unless explicitly stated otherwise. You are responsible for all taxes levied on the Services. 

11.4 In certain cases, the issuer of your payment method may charge you a foreign transaction fee or other fees, which may be added to the final amount that appears on your bank statement or posted as a separate charge. RIEN Network AB has no control over such fees.

11.5 Time for payment is of the essence. Customer’s account(s) will not be activated or renewed until all outstanding fees are paid to RIEN Network AB.

11.6 In the course of the order process, in case of payment by card, you will be asked to provide your card information, which will be verified. By submitting an Order you authorize RIEN Network AB to verify your card and charge it for the total amount of your Order. If the issuer of your payment method refuses to authorize the transaction to RIEN Network AB, we will not be liable for non-provisioning the Service(s).

11.7 You acknowledge and agree that your payment details shall be stored by our payment providers to process payment for any RIEN Network AB Service(s) you purchase or renew.

11.8 Our obligation to provide the Service(s) depends on your payment of the Fees. It is your responsibility to ensure that we receive timely payment of the Fees. 

11.9 You are responsible for keeping at least one active payment method on file. We reserve the right to make an alternative payment method primary if we determine that the current one is not active for any reason. You can manage your payment method(s) in the RIEN Network AB  User Area.

11.10 You confirm that any payment method you use and/or add on file is yours or that you have been specifically authorised by the owner of the card to use it for the purchase. 

11.11 In case of delay in payment of any fees(s) due, for whatever reason, we may continue to attempt to collect payment from the payment method on file, suspend, and/or terminate your Services and pursue the collection costs incurred by RIEN Network AB, including without limitation, any court and legal fees and RIEN Network AB’s reasonable attorneys’ fees. We are not responsible for any deleted or lost Customer Content that results from any suspension or termination of the Service(s) we provide or your webhost provide.

11.12 You acknowledge and agree that if your card issuer supports Recurring Billing Programs or Account Updater Services, we may participate in such programs or services. As part of these programs, your card issuer will send our payment processors updated information for your payment method(s) on file and we may automatically charge your new card without prior notification. Participation in such programs does not guarantee that we will receive payment of the fees. It is your responsibility to pay all fees due.

11.13 Certain Service(s) may be available to you for free. Such Service(s) may only be used by you during your current Term and may not be transferred to other Accounts or to third-parties. Upon Termination of your Agreement such Service(s) will also be terminated.

11.14 Invoices are due immediately upon receipt. RIEN Network AB reserves the right to suspend and/or terminate the Services until payment is made.

11.15 By accepting these terms, you hereby authorize RIEN Network AB to send you invoices electronically at the email address specified in your User Area. If you would like to receive a paper invoice, please contact us through our contact form. PDF invoices can be downloaded from your user area.

11.16 If you believe there is an error on your invoice, you must immediately contact us in writing. We each agree to work together in good faith to resolve any billing disputes. If you contact your credit card company and initiate a “chargeback” based on this dispute, we may suspend the Service(s) until the dispute is resolved. To reactivate your Service(s), you must first pay all outstanding Fees.

11.17 We will apply any refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. RIEN Network AB is not responsible for delays to refunds caused by processing institutions or expiration of the original payment method. 

12. Renewal Policy.

12.1 All our Services are by default set to renew automatically. You can adjust the renewal settings and/or renew Services manually from the RIEN Network AB User Area at any time before a Service is terminated.

12.2 All available Renewal Terms and the respective Renewal Fees are set out in your User Area. From time-to-time special promotions may be available only for manual renewal of your Services.

12.3 We will attempt to renew Services for which automatic renewal is enabled and charge the then current Renewal fee.

12.4 If we cannot process a renewal at the scheduled date, we may make additional attempts to charge your payment method(s) until you renew the Service(s) or terminate the Agreement. We will always charge for renewal the primary payment method on file first. Should the primary payment method fail, we will retry billing any other payment methods on file in the order listed in your User Area. We are not responsible for the operation of the Service(s), if Services are suspended/terminated because your payment methods have expired or are no longer valid for any reason. 

12.5 You acknowledge and agree that even if a Service is set to renew automatically and/or you have an active payment method on file, we might not be able to renew the Services. It is your responsibility to ensure that you have paid the fees and a renewal has been processed. 

12.6 You acknowledge and agree the Service(s) shall be terminated upon expiry of the term, unless you activate the automatic renewal option or manually renew the term of the Service(s). You agree that RIEN Network AB shall not bear any responsibility and liability for any damages whatsoever including, but not limited to, damages for lost profits, cost savings, revenue, business, data or use, or any other pecuniary loss by you or any other third party, if we are unable to charge your payment method on file or you fail to renew the Services manually.

13. Cancellation Policy.

13.1 If you no longer need a Service you have purchased or are unsatisfied with its performance, you can cancel it at any time. We recommend that cancellation requests are posted through your User Area. 

14. Customer Account.

14.1 If you are a new customer, upon purchase of our Services we will create a Customer Account for you. Your Customer Account contains your personal details and grants you access to our User Area where you can access, review, update and manage your Services, payments and contact information. 

14.2 If you purchase Services on behalf of another person or entity, you warrant that you will administer their Customer Account in good faith and in their best interest, and will indemnify us against all losses and liabilities sustained by us should you administer the Account in ways that are adverse to the End User and result in any claim against us.

14.3 Login to the User Area requires the use of username and password. You agree not to use the account, profile, username, or password of another user at any time. You will be solely responsible for the security of your login credentials. You shall keep all passwords confidential and take security measures to prevent unauthorized access to them. For security purposes, RIEN Network AB highly recommends that you keep different passwords for different Customer Accounts and service providers, refrain from using any functionality that saves or stores your login credentials and regularly update your password.  

14.4 You are solely responsible for the activity that occurs on your Account, regardless of whether the activities are undertaken by you, your employees or a third party, and for keeping your Account password secure. You shall notify RIEN Network AB immediately of any breach of security or unauthorized use of your Account to the following email address: [email protected]

14.5 You are responsible for providing and maintaining true, current, complete and accurate information. If you fail to do so, we accepts no liability in the event that we grants access to the account to another person. 

14.6 For avoidance of doubt, the individual or entity whose personal data is listed in the ‘Account Info’ section of the User Area is considered by us to be the owner of the account (Account Owner).

14.7 It is your obligation to ensure that you correctly indicate ownership of your account. If there is a dispute about ownership, the account may be locked until the parties to the dispute agree on a resolution, or until the matter is resolved judicially.

15. Use Of Services. Customer Responsibility.

15.1 You are responsible to provide accurate and complete information about you and your organization (if you purchase on behalf of a organization) and promptly update all provided information. We shall not be liable for any errors or damages caused by any failure from your side to provide complete and accurate information.

15.2 You are responsible for all your activity related to the use of our Service(s) and the activity of any user who has access to your Customer Account and the Services. 

15.3 You shall indemnify, defend and hold harmless RIEN Network AB, and its respective officers, directors, shareholders, employees, agents and representatives against all damages, claims, liabilities, losses and other expenses, including without limitation reasonable attorneys’ fees and costs, whether or not a lawsuit or other proceeding is filed, that arise directly or indirectly from your or your End Users’ acts or omissions.

15.4 You must obtain all equipment necessary to access and use our Service(s). It is your responsibility to use equipment, software or applications which are compatible with our Service(s). When accessing or using our Services you may not use equipment and/or software which are faulty or with malfunctions that may cause security issues with our servers, damage the integrity of the network and/or vulnerability of the Service(s). 

15.5 You shall provide to RIEN Network AB, at your cost, any information, resources or facilities reasonably requested by RIEN Network for the delivery of the Service(s) and, where necessary, ensure that your employees, contractors and other suppliers cooperate fully and promptly with RIEN Network AB to such aim.

15.6 Any instructions supplied by you to RIEN Network AB must be complete and accurate and clearly legible. We shall not be liable for any errors caused by any failure from your side to provide complete and accurate information. It’s your obligation to follow our instructions and to cooperate with  us for the proper provision of our Services. 

15.7 You acknowledge and agree not to make any modification or alteration of any part of our Service(s) or related technologies.

15.8 You acknowledge and agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, or services contained on our Site, except where explicitly authorised by us.

16. User Content. Monitoring Of User Content.

Solely for purposes of providing our Services, you hereby grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable right and license to: (i) use, modify, publicly perform, publicly display, reproduce, excerpt (in whole or in part), publish, distribute User Content, including to make back-up copies of User Content and User Websites without any payment. Except for the rights expressly granted herein, RIEN Network AB does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.

17. Disclaimer/Limitation Of Liability.

To the maximum extent permitted by applicable law, and without affecting your rights as a Consumer, you agree that you will not under any circumstances, including negligence, hold RIEN Network AB, its officers, directors, employees, licensors, agents, subcontractors and/or third party service providers liable for any direct or indirect damages of any nature and type suffered by the Customer of third parties, including, but not limited to, damages for loss of profits, cost savings, revenue, business, data or use, or any other pecuniary loss that may result from: delays, malfunctions, suspension and any other interruption in the provision of the Service(s) due to events beyond our reasonable control (for example: force majeure, third party conduct/acts, including RIEN Network AB’s licensors and suppliers, faults and malfunctions of the machines, software and other equipment, whether owned by us or our licensors/suppliers; acts and/or omissions made by Customers and in contrast with the obligations undertaken under these terms); data loss due to hardware or software failure; any information, data, content in or accessed through the Services; any action, information or instruction provided as part of our technical support Services; your use of the Service(s). You agree that the foregoing limitations apply whether based on warranty, contract or tort or any other legal theory and apply even if we have been advised of the possibility of such damages. In no event, we will be liable to you in the aggregate with respect to any and all breaches, defaults, or claims of liability under these terms or under any other agreement or document for an amount greater than the fees actually paid by you to us for the respective Service(s) during the twelve month period preceding a claim giving rise to such liability. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. You agree that in those jurisdictions, our liability will be limited to the extent permitted by law and your rights as a Consumer will not be affected.

18. Warranties.

To the maximum extent allowed by applicable law and without affecting your rights as a Consumer, you acknowledge and agree that the Services are provided by RIEN Network AB as-is and you assume all risks and liabilities arising from or relating to your use of and reliance upon the Services, and that RIEN Network AB makes no representation or warranty with respect thereto. RIEN Network AB hereby expressly disclaims all representations, warranties and conditions regarding the Services, whether express or implied, including any representation or warranty in regard to quality, performance, non-infringement, commercial utility, merchantability or fitness of the services for a particular purpose. In addition, RIEN Network expressly disclaims any express or implied obligation or warranty of the Services, that could be construed to require RIEN Network AB to provide Services in such a manner to allow the Customer to comply with any law, regulation, rule or court order applicable to the actions or functions of the Customer. Without limiting the generality of the foregoing, we do not warrant that the Service(s) will meet any or all of your needs; will operate in all of the combinations which may be selected for use by you; or that the operation of the Service(s) will be uninterrupted, error-free or completely secure. No RIEN Network AB employee, supplier or subcontractor is authorized to make any warranty on our behalf and if they make such warranties RIEN Network AB shall not be bound by them.

19. Indemnity.

You acknowledge and agree to indemnify, defend and hold harmless RIEN Network, fully compensate us, our affiliates, subsidiaries, parent and related companies, licensors and any third-party service providers and each of their respective officers, directors, employees, shareholders and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys’ fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to: (i) your use of the Services; (ii) any violation by you of these terms, our policies or documents which are incorporated herein, or any law; (iii) any breach of any of your representations, warranties or covenants contained in these terms; and/or (iv) any acts or omissions by you. The terms of this section shall survive any termination of these TOS. For the purpose of this clause only, the term “you” as set out in subparagraphs (i) through (iv) includes you, End Users, visitors to your website, and users of your products or services. The terms of this Article shall survive the termination of the Agreement.

20. Service Termination.

20.1 The Term for each Service you purchase shall be set out on the Order. The Term may be extended as described in our Renewal Policy or may be terminated as described below. For avoidance of doubt, “Term” shall include the initial Term and any Renewal Term.

20.2 You may terminate a Service at any time through the User Area (Cancellation Request). We will send you an email confirmation to acknowledge your completion of the Cancellation Request (Cancellation Confirmation). If you fail to complete all steps of the Cancellation Request, or if you fail to use a Cancellation Request to terminate the Services, the Services will not be terminated, and Fees will continue to be charged. You must follow this procedure in order to terminate each Service.

20.3 If you are a Consumer, you have the right to withdraw from this Agreement, informing us of your decision to withdraw through the User Area (Cancellation Request) or by means of a clear declaration (e.g. a letter sent via post or email). You can also use the model withdrawal form enclosed below, which – however – is not mandatory.

20.4 Without prejudice to the provisions laid down in other clauses of thеsе terms, RIEN Network AB shall be allowed to terminate this Agreement with or without notice with immediate effect if (i) you fail to pay any fees due; (ii) you breach these terms, our Acceptable Use Policy or any other policy incorporated herein by reference, or any law and fail to cure that breach within 48 hours after receipt of written notice; (iii) you repeatedly infringe any policy incorporated herein or announced on our website; (iv) in case of any action and/or omission, failure and/or malfunction caused by you or your End User(s) which damage RIEN Network AB servers and facilities or the servers and facilities of other network hosts or Internet users; (iv) you disclose false or misleading allegations that may negatively impact our reputation and (v) transfer all or part of your obligations and/or rights under this Agreement to third parties, without our prior written consent.

20.5 RIEN Network may also terminate this Agreement by fifteen (15) days written notice as of the date of its receipt if (i) according to RIEN Network AB’s reasonable opinion, you do not have the basic technical knowledge to use the Service(s) without excessive ongoing technical support; (ii) RIEN Network determines in good faith that continued provision of the Service has become unfeasible for technical, legal, regulatory, economic or any other material reason.

20.6 RIEN Network AB may discontinue provisioning of certain Service(s) or terminate this Agreement, if a third party ceases to make components of the Service available to us.

21. Change Of Terms.

RIEN Network AB may modify these terms at any time with immediate effect. We will inform you about modifications to the terms by email. RIEN Network shall not be liable for your failure to receive an email notification due to an inaccurate email address. 

If you do not agree to the changes in the terms, you must suspend use of the Services and terminate this Agreement within ten (10) business days of receiving notification from us. 

To the extent permitted by applicable law, continued use of the Services after you have received a notice for changes to the terms will be considered as acceptance of such changes and in force in the agreement between the user and RIEN Network AB, unless you have sent us a termination notice. 

Where the change in Terms is required by law or related to the addition of a new service, extra functionality to the existing Service(s) or any other change which neither reduces your rights nor increases your responsibilities, the terms will be changed without prior notice to you and shall have immediate effect.

No clarification or explanation of the Terms provided by the Parties will have the power to modify the provisions of these terms. 

22. Notices.

Notices should be sent via our contact form, or via email – [email protected]